| I have purchased several 'online-tickets', and the same personal details are on all of them? | No problem. Every 'online-ticket' has an individualised bar code number for the admission check. This entitles you to admission to the exhibition (one person). Basically, the 'online-ticket' is not transferable. The purchase of an 'online-ticket' or the conversion of a voucher can, however, be made by a third person who is not visiting the exhibition. 'Online-tickets' may not be copied or reproduced. Purchase your ticket exclusively via the official MCH Exhibitions website, and never from unknown third parties. |
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| Do I have to register different ticket holders? | Every 'online-ticket' has an individualised bar code number for the admission check. This entitles you to admission to the exhibition (one person). |
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| Can I only pay for 'online-tickets' by credit card? | 'Online-tickets can only be paid for by credit card.' |
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| How do I get my 'online-ticket'? | At the end of the ordering or converting procedure of the 'online-tickets', your personal 'online-ticket' is at your disposal for downloading. Click onto the red PDF symbol. You computer needs an Acrobat Reader Version 4 or higher for the display of the ticket. You can view your order and the relevant online-tickets at any time via …/my-orders (e.g. www.baselworld.com/my-orders/en/).
Furthermore you will receive the 'online-ticket' as an attachment to your confirmation email. |
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| Can I print the 'online-ticket' more than once? | Basically, the 'online-ticket' can be printed any number of times. However, the bar code printed on it is electronically checked on admission to the Basel and Zurich Exhibition halls. Each bar code is only valid for one admission, and only on the day or days for which ticket is valid. |
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| How often can the 'online-ticket' be used? |
The 'online-ticket' is checked at the turnstiles in the admission area of Exhibition Center Basel and Zurich and entitles the holder to one admission. On the day that the ticket is used, however, the holder can enter and leave the hall as often as he/she wishes.
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| Can I get my money back if I am unable to use the purchased ticket? | We are unable to refund the cost of unused 'online-tickets'. |
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| Can I also book 'online-tickets' by telephone and have them sent by mail? | No. The 'online-ticket' can only be purchased via the Internet in the 'online-shop'. |
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| Can I also buy the 'online-ticket' at the exhibition? | No. The 'online-ticket' can only be purchased via the Internet. |
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| What happens if I forget the 'online-ticket'? | If this happens, please contact one of the hostesses in the entrance area of the exhibition or at the ticketing/cash counter. |
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| Why is the purchase of 'online-tickets' limited to 10 tickets? | In order to avoid unintentional mass orders, the maximum number of tickets per order is limited to 10. If you want to order more than 10 tickets, please repeat the ordering procedure. |
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| What is a bar code? | Graphically implemented, electronically legible information. |
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